All Access Questions

Back

What is the difference between a Telkom Internet AllAccess plan and a do bundle?

A Telkom Internet AllAccess plan is your ISP account, to access the internet you will also need an access medium such as an ADSL line. A do bundle is a complete internet access package which includes your Telkom Internet ISP account (AllAccess) and an ADSL line subscription, these bundles are offered at a discounted rate compared to purchasing the ISP account and ADSL line separately.

How do I reset my Telkom Internet account password?

If you know the password and would like to change your current password to a password which is user specified, follow the instructions below; otherwise contact 10210 to reset your password

Double Left click on your Browser

In the address bar type www.do.co.za
Select the Password Tool

In the Username field type in your complete Username

In the Password field type in your existing ADSL Password

Select Submit

  1. Select the Change tickbox to indicate what Password you would like to change
  2. Enter the New Password
  3. Confirm the New Password
  4. Select Submit
A screen similar to the one below will be displayed indicating that the password has been changed successfully

What is a cap?

See, "What is a monthly data usage limit?" below.

What is a monthly data usage limit?

Your monthly data usage limit (cap) is the amount of free data included in your internet plan, once you have used that data, you will need to top-up, this can be done with your credit card via our data top-up or you can set your monthly limit in excess of the supplied data and you will then be billed monthly through your Telkom internet bill for the amount you exceeded.

What is Cap Management?

Cap Management is a service that allows you to set your own cap, over and above, the current data cap that you are currently on.

Once your data bundle data cap is used up, you do not get capped, but rather switch on to a pay as you use service until you reach your out of bundle cap that you have set it to.

What are the prices for Cap Management?

The Cap Management service is free and you only pay for the data you use over and above your bundle data cap.

What are the benefits of Cap management?

  • No more problems of being capped
  • No more data being wasted by unused topped up bandwidth
  • Get billed per Megabyte
  • No more the need to purchase data on your credit card

How do I get billed for data outside my bundle when using Cap management?

You willed be automatically billed on you telephone account

What is the price model for data used on Cap management?

You get billed for what you use, based on the below price model

  Per GB Estimate Per MB (Rounded up to nearest decimal)*
Blended Shaped R 49.00 R 0.048
Blended Unshaped R 69.00 R 0.067
Local R 15.00 R 0.015

What is the maximum amount that I can set the Cap Management feature to?

The current maximum amount on the Cap management feature is 30 Gigabytes. Other increments available are 10 and 20 Gigabytes.

How do I apply / register for Cap Management?

To register for the service, simply go to ADSL usage tracker website on  https://secure.telkomsa.net/titracker/ and login with you Telkom Internet username and password

Then click on Cap management on the menu on the left.

Click "Register" and click "Yes" to confirm

You will be prompted for your Cell number, once filled in click "Submit"

Thereafter, you will be contacted by a Customer Service Representative to activate your service

do Support Plus is a user-friendly easy to use self-help tool to diagnose Telkom Internet setup and network connectivity problems. The tool can analyze and resolve personal computer, gateway and internet connectivity issues. The tool will provide unique error messages that can be quoted to the help desk for quicker and better assistance.

To use the tool simply download the tool and store it somewhere on your personal computer

The following tests can be run with the do Support Plus tool

  • Complete Tests
  • Computer Tests only
  • Modem Tests Only
  • Internet Tests Only
  • E-mail Tests Only
  • Software Update

Why would I use the tool?

  • To quickly diagnose a problem
  • No frustrating waits in a call queue
  • Increase your knowledge

How do I cancel my Telkom Internet AllAccess account?

For Telkom Internet Dial-up Services and ADSL cancellation contact 10210, for any other Internet-related service cancellation contact 10210.