Do Fax Questions

do Fax is a Telkom Premium Rated number which is linked to an email address via the Premium Rate Services platform and allows the user to receive faxes direct to the email inbox.

A do Fax number can be set up by going to the Telkom Do website

08661, 08651, and 08654 numbers are used

do Fax is a FREE service to the user. Only the person sending the fax will pay for the PRS cost of the fax transmission. The cost is R1.82 (including vat) per minute.

There are only certain international countries that are able to send faxes to the 086 numbering ranges however the list of countries are not available from Telkom. Therefore the only way to confirm is to have someone send a fax to the number as a test. The format would be 00 27 86512345.

Faxes can be received in two formats- TIFF and PDF.

PDF is the default do Fax format. The format can also be changed whenever it is required either via the user admin facility or via the support center.

PDF developed by Adobe Systems, Inc., stands for Portable Document Format.

PDF has become a defacto standard for the exchange of electronic documents and forms. It preserves the fonts, images, graphics, and layout of any source document, regardless of how the original document was created. PDF files can be shared, viewed, and printed with a viewer application, available free from Adobe Systems. Documents also can be converted to PDF using Adobe Systems software products. PDFs are compatible with a wide range of hardware and software platforms, and are fully searchable when scanned as "image and text."

• Files are smaller (approx. 50%)
• Quicker to download
• Less Hard Drive or Mailbox space used
• Better resolution for printing and viewing
• Cross platform compatibility. PDF files are readable by both Macintosh and Windows PCs

TIFF ("Tagged Image File Format") is an electronic copy of a paper document that contains no embedded fonts, images, and graphics.

TIFFs are supported by all major imaging, EDD, and litigation support service providers. The text contents of OCR’d TIFFs are fully searchable, although the accuracy of searches depends upon the condition of the original documents, the quality of the imaging technology used, and other factors. TIFFs are also compatible with a wide range of hardware and software platforms, and future development is not tied to any single company.

Yes, it is possible to reroute an existing do Fax number to a new email address.  All changes can be made through the do Fax user admin facility. To access this, the client would have had to register for this admin facility via the link that is sent to them. They will need to log into the following web site: http://www.faxemail.co.za/user_interface/

A call center agent will check the do Fax logs pertaining to the query and do Fax number on the support side to see if all faxes have been sent off.

1. 1st Double check what type of file the client received, is it a tiff or PDF document.
2. 2nd Check if there is an error when trying to open the attachment.
3. 3rd If necessary get the client to email the fax through to Telkom support to determine the status of the fax e.g.: Bad transmission

If the file is in a tiff format and not in a readable format, - Unfortunately it was a bad transmission and the client will have to have the fax resent.

If the file is in a tiff or PDF format and you are able to open the file, check that the client’s file associations are correct. MS XP => Click on Start > Control panel > Tools > Folder Options > File Types > Scroll to the relevant file type

If the file is opened as a PDF file, make sure that the program associated with PDFs is ADOBE READER which can be downloaded from the following link: http://get.adobe.com/uk/reader/.

If the file is opened as a TIFF file, make sure that the program associated with TIFFs are WINDOWS PICTURE AND FAX VIEWER.

Open up your email > click on TOOLS > OPTIONS > click on the SECURITY TAB > then UNCHECK the option-"Do not allow attachments to be saved or opened that could potentially be a virus."

The user is able to resend faxes via the user admin facility. No faxes are resent from support.

Telkom will store the faxes for do Fax users for up to a maximum of 7 (seven) days provided that the user has requested this service in writing and/or activated this request on the user web portal.

The best way to view ones faxes is in a PDF format, as it has the best format quality.

Yes, it is possible to receive faxes if you only have access to email.

Once a client activates their number it will take two hours for the number to become live.

One can go to: http://www.adobe.com/products/acrobat/readstep2.html

The user can change this via the user admin facility or contact Telkom support for the file format to be changed by Telkom support interface.

The client will need to check their junk mail or SPAM mail folders. If they still have not received the faxes they will need to check with their mail administrator to find out why the faxes have not been delivered to them. It could be that the ISP or in-house server has a firewall or spam filter that could be blocking the faxes from being sent to the clients’ inbox.

All faxes are sent from 086xxxxxxx@f2em.co.za

The domain is @f2em.co.za

The reason could be that someone gave out the incorrect number or miss dialled the number or written the number down incorrectly.

The do Fax user will need to click on the provided link on the welcome email to activate the number. Once this is done it will take two hours for the number to become active. Failing to do this the number will be placed back into the database and reallocated.