Do Support Plus Questions

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What is do Support Plus?

Do Support Plus tool is a user-friendly easy to use self-help tool to diagnose Telkom Internet setup and network connectivity problems.

The tool can analyse and resolve personal computer, gateway and internet connectivity issues. The tool will provide unique error messages that can be quoted to our help desk for faster assistance. To use the tool simply download the tool and store it somewhere on your personal computer or laptop; no installation is required.

When you encounter connectivity problems simply double click the tool and run the test.

How do I get or download the do Support Plus tool?

To download this tool please log into the Telkom Internet Usage tracker tool http://adsl.telkomsa.net.

And click on the do Support Plus link in the menu and download it to your computer (preferably your desktop)

How do I run or use the do Support Plus tool?

Simply double click on the do Support Plus application that you downloaded and it will start to run
It will unpack the application and then begin the installation process, simply follow the on-screen instructions